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So many books and reports often tell you what went wrong. Many other books telling you how to do it right are wedded to a particular methodology often rooted in a perfect world that all experienced professionals know does not exist. At the end of the day getting it right requires a set of blended …

The industry that we deliver our services into seem to be particularly afflicted by acronyms. This is not a new thing but occasionally there are some variations that come out of the proverbial woodwork which are too good to ignore. My current favourite is SNMP – the acronym for “Simple Network Management Protocol” about which …